9. ITIL® v3 Foundation Certification Kit

Retirado de : http://blog.pluralsight.com/free-itil-resources

Em 08/08/2014

LIVRO ONLINE

The Art of Service has published a certification kit for ITIL® v3 Foundation exam, a portion of which is available for free on Google Books. The free sections include service strategy, a good part of service design and service operations. A number of review questions are available, which are helpful to boost your self confidence before taking the exam.
On an earlier occasion, this book was passed on to me by one of my team members. He was taking the ITIL® certification and asked me if the material was worthwhile to pass the exam. I find this book manageable for professionals with ITIL® experience behind their backs, but beginners might find it difficult to connect the dots.
Access the free content of the ITIL® v3 Foundation Complete Certification Kit to see for yourself.